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General Q&A
Q. WHAT ARE YOUR HOURS OF OPERATION?
A. OFFICE HOURS ARE 9:00 AM - 5:00PM EST MONDAY THROUGH FRIDAY AT BOTH OF OUR LOCATIONS.
Q. DO YOU HAVE A SHOWROOM ON SITE AT YOUR LOCATIONS?
A. WE HAVE SHOWROOMS AT BOTH OF OUR LOCATIONS AND PLENTY OF FRIENDLY AND KNOWLEDGEABLE PEOPLE TO ASSIST YOU. IF A VISIT IS NOT CONVENIENT FOR YOU, PLEASE REQUEST A CATALOG SHOWCASING OUR PRODUCTS, OR VISIT ONE OF THESE LINKS: Embroidery - Screenprinting - Promotional
Q. HOW DO I GET STARTED?
A. DETERMINE YOUR BUDGET AND APPROXIMATELY HOW MANY PIECES OF THE PRODUCT YOU WILL NEED. THEN E-MAIL TO OR CALL ONE OF OUR EXPERIENCED CUSTOMER SERVICE REPRESENTATIVES AND LET US HELP YOU AND GUIDE YOU THE REST OF THE WAY.

Sales
Q. WHAT IS THE PAYMENT SCHEDULE?
A. NORMAL PAYMENT TERMS ARE 50% DEPOSIT AND 50% UPON DELIVERY. WE CURRENTLY ACCEPT VISA, MASTERCARD, DISCOVER, AND AMERICAN EXPRESS. NET TERMS FOR BUSINESSES ARE AVAILABLE WITH CREDIT APPROVAL. WE DO RUN A CREDIT CHECK, SO WE MUST BE CONTACTED WELL IN ADVANCE OF YOUR REQUIRED DATE.
Q. WHAT IS YOUR USUAL TURN TIME?
A. STANDARD TURN TIME FOR MOST SCREENPRINT ORDERS IS 10-14 BUSINESS DAYS FROM THE DATE OF SALES ORDER APPROVAL AND RECEIPT OF DEPOSIT. STANDARD TURN TIME FOR MOST EMBROIDERY ORDERS IS 10-15 BUSINESS DAYS FROM THE DATE OF SALES ORDER APPROVAL AND RECEIPT OF DEPOSIT. STANDARD TURN TIME FOR MOST AD SPECIALTY ORDERS IS 15-20 BUSINESS DAYS DEPENDING ON THE PRODUCT. MOST RUSH ORDER DATES CAN BE MET WITH ADDITIONAL CHARGES.
Q. WHAT IS THE COST?
A. CALL OR E-MAIL US! WE WILL PREPARE YOU A WRITTEN CUSTOM QUOTE FOR YOUR ORDER. AS AN EXAMPLE, FOR SCREENPRINTING, THE COST DEPENDS ON THE NUMBER OF COLORS USED ON THE GARMENT, THE NUMBER OF IMPRINT LOCATIONS (FRONT AND BACK), AND THE TYPE OF GARMENT. FOR INITIAL ORDERS, ART CHARGES AND INITIAL SCREEN SETUP FEES WILL APPLY.

Art
Q. HOW CAN I SUPPLY MY ART?
A. YOU CAN SUPPLY YOUR LOGO OR DESIGN ARTWORK IN A NUMBER OF WAYS FROM A PRINTED IMAGE TO EVEN A SKETCH. SKETCHED ARTWORK TAKES THE LONGEST AND IS THE MOST EXPENSIVE METHOD. MOST OF THE TIME ARTWORK IS PROVIDED IN A COMPUTER FILE FORMAT AS EITHER FINISHED ARTWORK, OR ROUGH ARTWORK, OR IN A PRINTED FORMAT. IF YOU DON'T HAVE A DESIGN, OR IF YOU DO HAVE A DESIGN AND HAVE QUESTIONS, CALL OR E-MAIL US!
Q. WHAT ARE ACCEPTED FILE FORMATS FOR TRANSMITTING MY ART?
A. ACCEPTED FILE FORMATS ARE: VECTOR BASED ARTWORK AI (ADOBE ILLUSTRATOR) EPS PDF ALL FONTS MUST BE CONVERTED TO OUTLINES OR CURVES RASTER BASED ARTWORK PSD (PHOTOSHOP) INCLUDE ALL ORIGINAL LAYERS TIFF JPG RASTER ART SHOULD BE PROVIDED AT 300 DPI MINIMUM RESOLUTION. ART CHARGES MAY STILL APPLY. WE REALIZE THAT PLACING AN ORDER FOR A CUSTOM PRODUCT, BE IT A SCREENPRINT PRODUCT, AN EMBROIDERED PRODUCT, OR A PROMOTIONAL PRODUCT CAN BE DAUNTING DUE TO ALL OF THE VARIABLES INVOLVED. WE'VE BEEN IN BUSINESS FOR MORE THAN 23 YEARS, SO REST ASSURED YOUR EXPERIENCE WITH ASAP WILL BE A PLEASANT ONE. WE ARE ONLY A CALL OR AN E-MAIL AWAY.